FAQs

Please arrive about 10 minutes early to allow for parking, check-in, and to grab a snack or drink. If you have a reservation, don’t be late! We can’t give you any extra time, and cats are most impatient if they are kept waiting! Time slots begin on the hour.

It’s important to us that each guest enjoys his or her visit. It’s also important our cats have an enjoyable, safe experience without feeling stressed, anxious or scared. If at any time we feel that a guest is preventing either from happening, that guest will be asked to leave.

We ask for an entry donation of $10 on Thursdays and Fridays or $12 on Saturday and Sundays.

All guests are required to review the safety rules and sign a waiver before every visit. Parent or guardian must sign for children up to age 17. Children must be 6 years or older to enter the Cat Lounge.

Children age 6 to 15 must be accompanied by a parent or guardian; no exceptions. We ask for one adult for every three children for the cats’ safety and well-being.

Students age 16 and 17 are not required to bring their parent/guardian. They can bring a waiver as long as it is signed by parent/guardian. Parent can also stop by to sign in-person.

Adults may sign a waiver in-person or online - click here!

We ask for at least 24 hour’s notice to reschedule or cancel. Please understand that if you are a no-show or forget to cancel without enough notice, it prevents us and other visitors from using those reserved time slots, and there is no refund. You can consider it a donation for charity, which we appreciate!

Sorry but we do not have a parking lot. You may park on any nearby side street (Dundee, Yale, Wibben, Harvard, Woodbourne or Blvd Napolean). Most of the area has no meters. Small lot behind Graeters and Havana Rumba. Avoid CVS lot and the lot next to Lucky Cat, which does not belong to us. We want to be good neighbors with them. Thank you.